This Agreement (“Agreement”) is made between Frost & Sprinkle LLC, a Florida limited liability company (“Company”), and the undersigned individual or entity (“Client”), effective as of the date of signature below. This Agreement governs the terms of any cake decorating event or services booked by Client with the Company.

1. EVENT OVERVIEW

2. SERVICES PROVIDED

Depending on the service, party type, and program selected, Company may provide a combination of any of the following:

• Cake decorating kits with cake bases, frosting, piping bags, and themed toppings
• Use of decorating tools and supplies for each guest
• Hosts, instructors, or event facilitators to engage participants
• Themed signage, props, and decorative table displays (varies by program and may be subject to additional charges)
• Standard Frost & Sprinkle branding, including signage, aprons, decorative elements, and staff attire, will be prominently displayed at all events as part of the Company’s presentation. These branding components are a required and integral part of the Frost & Sprinkle experience.
• Personalized aprons and branding elements (if arranged in advance and at additional cost)
• Music, games, competitions, and other interactive elements appropriate to the event type (subject to package selection)
• Setup and breakdown of all Company-related materials

This list is not exhaustive. Service details may vary and are subject to change without notice. Items such as personalized aprons, branded decor, premium materials, additional staff, and extended program elements are considered upgrades and will incur additional fees. All customizations and enhancements must be agreed upon in writing.

3. PAYMENT TERMS

• Full payment is required at the time of booking to confirm and reserve your event date.
• All payments are non-refundable.
• Gratuity is not expected and is entirely optional.

4. NO REFUND POLICY

All payments are final. Frost & Sprinkle maintains a strict no-refund policy, regardless of cancellation reason, including but not limited to illness, scheduling conflicts, dissatisfaction, or unforeseen circumstances. Rescheduling may be allowed only under specific terms (see below).

5. CANCELLATION & RESCHEDULING

• Cancellation for any reason results in full forfeiture of all fees paid.
• One-time rescheduling may be allowed only with a minimum of 14 calendar days’ notice and is subject to Company availability.
• A rescheduling fee equal to 25% of the event total (before taxes and fees) will be charged at the time of rescheduling. This fee is necessary because Frost & Sprinkle books events well in advance, and once a date is held, we are unable to offer it to other clients. In most cases, the opportunity to rebook the date is lost, resulting in operational and financial losses.
• A rescheduled event must be held within 60 days of the original date. Additional rescheduling requests will not be accommodated.

6. FORCE MAJEURE

Frost & Sprinkle LLC shall not be held liable for any failure or delay in performance of its obligations under this Agreement due to circumstances beyond its reasonable control. This includes, but is not limited to: acts of God, natural disasters, inclement weather, fire, flood, earthquake, pandemic, epidemic, illness outbreaks, war, terrorism, labor strikes, transportation disruptions, power outages, venue restrictions or closures, and government-imposed regulations or mandates.

The Company is a mobile service, and delays may occur due to unforeseen transportation issues including but not limited to vehicle breakdowns, traffic accidents, or road closures. While we make every effort to arrive on time, the Client understands and agrees that:

• The Company shall not be liable for any loss, inconvenience, or damage (financial or otherwise) suffered by the Client or any of their guests as a result of delayed arrival or setup.
• No refunds, reimbursements, or credits will be issued in such circumstances.
• In the event of a Force Majeure occurrence, the Company may, at its sole discretion, offer to reschedule the event within 60 days based on availability.
• If the event must be postponed, all terms of this Agreement including payment obligations, minimum headcounts, and rescheduling fees shall remain in full force and effect.
• Any rescheduled event is subject to availability and will be accommodated on a best-effort basis.

7. CLIENT RESPONSIBILITIES

Client agrees to:

• Provide a safe, accessible, and hazard-free space for the event that meets Company setup requirements.
• Provide a safe, accessible, and hazard-free space for the event that meets Company setup requirements.
  • Client will be charged based on this final number even if fewer guests attend.
  • Late changes may not be accommodated, and any increase in guests or services after this deadline is subject to availability and will incur additional charges.
• Ensure that children under the age of 10 are directly supervised by a designated adult seated and participating with them throughout the event. Frost & Sprinkle does not provide childcare services and is not responsible for unattended minors.
• Ensure that for participants ages 10 and older, at least one adult designated by the Client remains onsite and actively supervises the event at all times. Frost & Sprinkle is not licensed or liable for supervising minors or teenagers.
• Maintain full responsibility for the appropriate behavior and safety of all guests, including both children and adults.
• Acknowledge that any disruptive, aggressive, disrespectful, or inappropriate conduct toward Frost & Sprinkle staff or representatives will result in immediate termination of services without refund. The safety and dignity of our team is non-negotiable.
• Cover any costs related to damages caused by the Client, their guests, or any third-party vendors invited by the Client.

8. HEADCOUNT MINIMUMS

The invoice attached to this Agreement reflects the minimum required guest headcount for the event. Once confirmed, the Client is financially responsible for paying for that minimum number of participants regardless of actual attendance.

• Whether the Client chooses to reduce the number of guests or individual guests cancel or fail to attend for any reason, no refunds, credits, or discounts will be issued for falling below the agreed minimum.
• Any guests beyond the minimum will be charged at the agreed per-person rate.
• The minimum headcount ensures appropriate staffing, ingredient sourcing, and supply preparation. Once committed, these resources are allocated specifically to the Client’s event and are non-recoverable.
• The Client acknowledges that Frost & Sprinkle declines other business once a date is booked. The minimum guest commitment protects against the loss of opportunity and guarantees operational sustainability for the event.

9. FINAL HEADCOUNT

Client must provide final headcount, any upgraded menu selections, and a list of dietary restrictions no later than 7 days before the event date. At that time, Frost & Sprinkle will secure staff, order ingredients, and prepare print materials based on the confirmed numbers.

• Client will be charged based on the confirmed number of guests at that time, even if fewer guests attend.
• If guest count increases after the 7-day window, Frost & Sprinkle will make reasonable efforts to accommodate, but availability is not guaranteed.

10. ADDITIONAL GUESTS, SERVICES, OR GOODS

Any increase in guest count or selection of additional services or goods after the initial booking — including but not limited to extra guests, customized aprons, premium décor, upgraded packages, or food/beverage changes — must be submitted in writing to the Company.

• All additions are subject to availability and must be finalized no later than 5 business days before the event.
• Once approved, all additions will be invoiced and must be paid in full at the time of selection.
• If payment is not received at the time of the request, the Company reserves the right to withhold or cancel those additions.
• Any last-minute additions made within 5 business days of the event are not guaranteed and, if accepted, may incur a rush fee at the Company’s discretion.
• Client understands that changes made after the initial agreement may require additional staff, supplies, and logistics, which may affect the execution timeline of the event.

11. DIETARY RESTRICTIONS & KOSHER DISCLOSURE

Frost & Sprinkle is not a certified Kosher, Halal, nut-free, gluten-free, dairy-free, or allergy-free facility. The Company does not serve or supply meals and does not provide Glatt Kosher or individually tailored food services.

• While we make reasonable efforts to offer symbolic alternatives (e.g. vegan or dairy-free frosting options), these are not guaranteed to meet medical, religious, or dietary standards.
• Clients are solely responsible for notifying all guests that products may contain or come into contact with allergens and non-certified ingredients.
• If guests require strict accommodations, such as Glatt Kosher or allergen-free meals, the Client must supply individually packaged, labeled items.
• Frost & Sprinkle accepts no liability for allergic reactions, dietary concerns, or any adverse effects resulting from participation.

12. RELEASE OF LIABILITY – APPLIES TO ALL GUESTS

Client agrees to release, indemnify, and hold harmless Frost & Sprinkle LLC, its owners, employees, agents, contractors, and affiliates from any and all liability, claims, damages, or expenses arising from or related to the event. This includes, but is not limited to:

• Personal injury, illness, allergic reaction, or other physical harm
• Emotional distress or reputational damage
• Misuse or mishandling of decorating tools, food products, or materials
• Accidental property damage or loss
• Accidental property damage or loss

This liability waiver extends to any damage or loss to the Client’s property, premises, or facilities, whether owned, rented, or borrowed, and applies to both physical and non-physical damages. Client assumes full responsibility for the conduct and safety of all guests and agrees to indemnify the Company against any claims or legal actions that arise out of the event or its related activities.

13. DAMAGES & CLEANUP

Frost & Sprinkle is a hands-on, creative cake decorating experience, and as such, some mess is natural and to be expected. While our team will make every reasonable effort to clean up after the event, the nature of our services may result in frosting, decorations, or materials spreading beyond our immediate work area.

Client understands and agrees that:

• Frost & Sprinkle shall not be held responsible for any damage, staining, or mess caused to the venue, furniture, flooring, or other property, whether caused by guests or Frost & Sprinkle staff.
• Although our team will aim to leave the space in good condition, we cannot guarantee full removal of mess or debris, particularly in venues with sensitive materials or inadequate cleanup infrastructure.
• Clients assume full responsibility for any cleaning costs, venue fines, or post-event restoration that may arise.
• Frost & Sprinkle is not liable for any damage—physical, aesthetic, or otherwise—resulting from the conduct of guests or from normal event operation.

Frost & Sprinkle reserves the right to assess and invoice the Client for any damages to Company property and equipment. Payment for such damages will be due within 5 business days of notice.

14. PHOTOGRAPHY, MEDIA & PHOTOBOOTH RELEASE

Client grants Frost & Sprinkle LLC the unrestricted, perpetual, and irrevocable right to photograph, film, record, or otherwise capture and distribute media from or relating to the event, including but not limited to images, audio, video, likenesses of participants, and all output generated by photobooths or other digital content services. This includes media captured directly by Frost & Sprinkle staff or contractors, as well as any content produced via self-service devices such as photobooths, tablets, or guest-operated cameras provided by the Company.

Frost & Sprinkle may use, reproduce, publish, modify, and distribute all such media for commercial, promotional, social media, or marketing purposes without further notice or compensation.

This permission applies regardless of who captured the media and extends to content shared publicly by guests or the Client. For private events, the Client affirms that they have obtained guest consent and assumes full responsibility for all individuals present. For public events, each participant is expected to review and agree to posted terms prior to participating.

Frost & Sprinkle is not responsible for:

• Inappropriate content generated by guests at photobooths or media stations
• Unauthorized sharing of photobooth media by attendees
• Damage to devices caused by misuse or unsupervised interaction

If the Client does not wish to grant this permission, they must submit a written request prior to booking. Restrictions are subject to approval and may affect available services.

15. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless Frost & Sprinkle LLC, its owners, employees, contractors, affiliates, and agents from and against any and all claims, liabilities, losses, damages, or expenses (including reasonable legal fees) arising out of or related to:

• Personal injury, property damage, or third-party claims arising from the Client’s event;
• The actions or omissions of the Client or their guests;
• The Client’s failure to communicate terms of this Agreement to attendees;
• Breach of this Agreement or violation of applicable laws during the event.

16. SUBSTITUTIONS

Frost & Sprinkle reserves the right to make reasonable substitutions to supplies, décor, or creative tools in the event of vendor unavailability, supply chain disruptions, or product shortages, provided that the substituted item is of equal or greater value.

17. VENUE ACCESS & OVERTIME

• Client is responsible for ensuring timely access to the event space, including any necessary entry codes, parking accommodations, loading zones, and permits.
• If any parking, access, permit, or related venue fees are required for Frost & Sprinkle staff or vehicles, the Client agrees to cover these costs in full.
• Events are scheduled for a fixed duration agreed upon at booking. Additional time will be billed at $300 per 30 minutes, subject to staff availability and approval by Frost & Sprinkle.

18. NON-DISPARAGEMENT

Client agrees not to make public statements, reviews, or posts that defame, disparage, or negatively affect Frost & Sprinkle, its staff, or its reputation without first making a good faith effort to resolve concerns directly with the Company.

19. ENTIRE AGREEMENT

This document represents the entire agreement between the parties and supersedes any prior communications. No oral statements or prior written materials not specifically incorporated herein shall be of any force and effect. It may only be modified in writing and is governed by the laws of the State of Florida.

Frost & Sprinkle LLC
Email: info@frostandsprinkle.com
Website: www.frostandsprinkle.com